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Join RIA in Denver, CO for the 2006 Environmental & Restoration Conferences and Exhibition!

Executive Report

Play With the Winners

As the restoration industry association, over the last 15 years, RIA has hosted the Restoration Conference (RC), where technology and business issues are explored in-depth. As a special bonus, this year for the first time, the RC will be paired with the RIA Environmental Council’s first annual Environmental Conference.

Calling these meetings “conferences” seems an injustice. What do you call an event where the most respected business and technical leaders in restoration and environmental services come together to share their knowledge and vision of the industry?

What do you call a meeting where you will be examining cutting-edge environmental and restoration methodologies? Is there a way of closing a mold remediation job to ensure payment? The Environmental Council’s evolving clearance protocol is designed for that purpose, and you can learn the details at the EC. RC attendees will be among the first to hear the opening salvo in a controversial and exciting disaster/drying cost estimating debate. The outcome could change the way restorers compete for work in the disaster market.

And speaking of drying, which technology really is the best. The first RIA Drying Technology ‘shoot-out’ will feature passionate advocates from every system in the market today…and allow you, the participant, to vote on the winner!

For the attendees who are interested in growing their businesses, the event features the most respected consultants and business systems developers in the industry bringing you the successful methods that place them at the top of the industry. Even you can be a star of the industry in the optional Marketing Secrets Workshop, and you will leave this session with 20 actionable tools. (I know, you’re wondering why your colleagues would tell you their marketing secrets. It’s easy: you will be providing one of your best marketing ideas as your admission ticket to this limited enrollment workshop!)

Some people say that business is a game. Well, the one thing I know about games is that playing with the best strengthens our abilities. At both of RIA’s Conferences, Environmental on November 1 and Restoration on November 2 - 4, you will get to learn from the best.


Don Manger
Executive Director

RIA NEWS

Breaking News
RIA Briefs

Toolbox Tips
Marketing Savvy

Product Spotlight
On Press Now

INDUSTRY NEWS

"Radiant Heating: The Invisible Profit Maker"
"Indoor Air Quality Improves With Modern HVAC Systems"
"Red Tape Slows Katrina Clean-Up"
"The Benefits of Green Carpeting, in Any Color"
"EcoWellness: Mold a Mushrooming Problem?"
"Hurricane Liddy Stalls Over D.C."
"The Olefin Cleaning Challenge"
"Louisiana Katrina P-C Claims Total $14.5 Billion"
"Environmental Liability"
"Flood Program Approved for Overhaul"
"The Evaporation Calculation"
"La. Supreme Court Upholds Katrina, Rita Insurance Claims Period"
"Old Urine Stain May Be Job For A Professional"
"Today's Adhesives Developed for New Flooring Types"
"Mold Myth: Old Sites Get Rap, But New Buildings Also Have Risk"
"EPA to Expand Energy Star for Builders to Improve Indoor Air Quality"
"Fire? Water Damage? No Problem"
"Without a Trace"


RIA NEWS

Breaking News

VOCs May be Scrubbed from Air
Rising alarm over the impact of indoor air pollution on Australians’ health and rate of lung disease has sparked a national research effort to develop new ways to remove toxic substances from the air of homes, offices and factories.

Researchers at Curtin University of Technology are now using nanotechnology to develop two world-first methods of filtering cancer- and disease-causing substances out of indoor air.

"Indoor air quality is attracting greater public attention due to its impact on health, which is estimated to cost Australia about $12 billion (AUS) annually," project leader professor Moses Tadé says. "Air toxics consist mainly of volatile organic compounds (VOCs), gas-like pollutants that can leak from sources such as paints, glues, coatings, pesticides, carpets, plastics, cleaning fluids and office equipment."

Long-term exposure to VOCs causes sick building syndrome (SBS), in which the building's occupants experience rising levels of eye, nose and throat irritation, headache, allergic reactions, breathing difficulties, nausea, nosebleeds, vomiting, fatigue and dizziness. This presents problems for Australians who typically spend about 90% of their time indoors.

The new technologies could be incorporated into existing air conditioning systems or included as new catalytic or photolytic reaction modules in building design.

Source: The Cleanzine, http://www.thecleanzine.com/


AIA President Outlines Cat Ideas
American Insurance Association (AIA) President Marc Racicot believes that American policymakers need to take a more forward-thinking view when it comes to natural catastrophe risk. Racicot unveiled a series of proposals the AIA believes are necessary to better protect homeowners from natural catastrophe risks and improve assistance to them in the aftermath of a major hurricane.

Among the measures being proposed by the AIA are:
· stricter building codes that are strongly enforced,
· the inclusion of hurricane risk in land use planning,
· increased use of actual risk-based pricing, and
· the use of computer modeling in the rate setting process.

Racicot said the National Flood Insurance Program is being “bailed out by taxpayers across the country.” Such bailouts, he said, have led to an increased appetite in Congress for reforming the NFIP, and more can be done.

Additionally, Racicot called for changes in the legal environment to ensure that insurers are only obligated to pay for what is covered, which has become an important issue as the post-Katrina debate over the application of homeowner policy flood exclusion language plays out in the court system.

“Insurance policies actually are contracts with very specific terms and provisions,” he said. “If they can be rewritten after the fact, then all business contracts are at risk.”

Hurricane Forecast Revised…Again
Hurricane forecasters at Colorado State University now predict this year’s hurricane activity "will be slightly below the long-term," according to a recently revised forecast.

The September forecast calls for 13 named Atlantic and Gulf Coast storms, five of which are projected to grow into hurricanes. That’s a drop from the Aug. 3 forecast of 15 named storms—seven of which would develop into hurricanes.

"We now expect that the 2006 hurricane season will have slightly less hurricane activity than the long-term average," the team announced. "This is due to an unexpected increase in tropic Atlantic mid-level dryness (with large amounts of African dust) and a continued trend towards El Niño-like conditions in the eastern and central Pacific."

The forecast called the team’s August prediction "a bust and not typical of our previous six August-only forecasts for 2000-2005."

Insurers Criticize Calif. Punitive Damages Bill
The California insurance industry is crying foul over a bill passed by the legislature late yesterday that would give the state 75% off the top of punitive damage awards.

Sam Sorich, president of the Association of California Insurance Companies, responded by saying that the industry plans to ask Gov. Arnold Schwarzenegger to veto the bill when it reaches his desk. Under state law, the governor has until Sept. 30 to act on the bill.

From a legal perspective, the industry’s concern is that the bill would encourage exorbitant punitive damage awards.

“Although the bill prohibits a jury from being informed that any portion of a punitive damage award will be paid to the state, this information would be widely known by the public,” Mr. Sorich said. “Jurors in California are well versed as to what is going on around them.”

The bill, S.B. 382, was passed by the state Senate 24-14 on the last day of its current session, just hours after the state Assembly approved it. Written in broad terms, it is unclear what governmental functions could be funded from this source.

Large Insurers Slam CAT Insurance Program
A group comprising large insurers pushing for a federal-state catastrophe insurance program criticized a proposal by the American Insurance Association (AIA), an insurers’ trade group.

ProtectingAmerica.org, a coalition of insurance companies, first responders, homeowners’ disaster recovery experts, and small and large businesses said that “by failing to include a privately financed catastrophe fund, the AIA plan endorses the risky status quo and depends upon a system of year-to-year reinsurance contracts at ever-escalating prices with no lasting or accumulated protection for homeowners.”

Major support and funding for ProtectingAmerica.org comes from Allstate Insurance, which sustained more than $1 billion in recent hurricane losses. The Property Casualty Insurers Association of America, which initially supported the advocacy group resigned from it earlier this week, citing differences with the federal fund.

If accepted, the proposal would make private insurance company contributions to catastrophe funds tax-exempt, as well as the funds’ earnings. They would compound annually, like personal retirement accounts, and be tapped only in the event that a catastrophe overwhelms the capacity of the private market.

Compiled from staff and wire reports.

RIA Briefs

RIA Hires Director of Education
Cynthia Mullaly is RIA’s new Director of Education. She comes to RIA with 20 years of experience within the association industry, most recently as the vice president of Association Services Corporation (ASC), a Columbia, Maryland-based association management firm. ASC specialized in the management of footwear-related associations, with clients such as the National Shoe Retailers Association, Pedorthic Footwear Association, the Board for Certification in Pedorthics, the World Shoe Travelers Association, and the Pedorthic Footwear Foundation.

As an active member of ASC’s management team focusing on human resource management and operations, Cindi held dual positions within the client associations including: director of communications for all ASC clients, deputy executive director for Pedorthic Footwear Association, and most recently ASC’s Director of Education.

Originally from Green Bay, Wisconsin, she holds double degrees in marketing and organizational management, with a minor in journalism. You can reach her at cindim@RIA.org.


Advanced Upholstery Class Exceeds Expectations
RIA’s new advanced upholstery and leather seminar included attendees from as far away as Ireland for the 3-day course held last week in Philadelphia, Pa. The tours of two different mills provided students with a unique, behind-the-scenes look at how textiles are manufactured and afforded them the opportunity to see materials coming literally out of production.

Led by Patrick Dorgan from The Leather Institute, Marty Gurian of DesignTex, Inc. and RIA’s Technical Advisor, Dr. Steve Spivak, the amount of practical, technical hands-on information presented was almost overwhelming. “Each time I come to a class like this, I realize how much I still don’t know,” said one student.

Look for a more in-depth report on the course in the November issue of Cleaning & Restoration.


Conference Update
You won’t want to miss RIA’s Environmental and Restoration Conferences scheduled for early November in Denver, Colorado.

The Environmental Conference will be held on Nov. 1 and begins with an in-depth report from members of the RIA/ORNL team that traveled to New Orleans after Hurricane Katrina. You’ll hear what they found, what they learned and how to be better prepared for the next big storm. The conference will also feature sessions on meth lab cleanups, handling lead paint removal claims, obtaining and managing large-scale remediation projects, and a recommended quality control protocol for mold remediation.

The Environmental Conference ends with a joint exhibition that will kick off RIA’s Restoration Conference, Weathering the Storm 2: Survival, Prosperity & Market Leadership.

The two-day core conference on Nov. 2-3, examines expansion options in a shrinking restoration market; looks at evaluating drying options and how to create a balance between effectiveness and cost; addresses the science of fire restoration with a look at the use of ozone, corrosive residues and their effects on materials; takes a creative approach to restoration by combining standard methodologies with outside of the box thinking; and looks at business management systems as well as effective strategies for dealing with the people in your company.

On Saturday, Nov. 4, there will be two optional sessions, one focused on marketing with a unique idea exchange session that is open only to RIA members, and an interactive presentation on Xactimate 24.


Don’t forget to make your flight and hotel arrangements for both conferences, which will be held at the Grand Hyatt in Denver, Colorado. Hotel reservations can be made online at http://www.granddenver.hyatt.com/groupbooking/RIA or by calling (303) 295-1234 or (800) 233-1234.
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Toolbox Tips
Know Your Steel Wools
By Martin L. King, CR, ASA

Steel wool is a valuable product in restoration, provided it’s used properly. It provides a consistent, measurable degree of abrasion, can remove rust from metal, stubborn smoke from a drawer interior, finish from a log home and it can polish a tabletop.

In order to effectively use steel wool, we have to understand its range of coarseness. Using the wrong steel wool can be disastrous. Steel wool ranges from extra coarse to extremely fine. The sequence of coarseness is:

#4-Extra coarse,
#3-Coarse,
#2-Medium coarse,
#1-Medium,
0-Medium fine,
00-Fine,
000-Extra fine, and
0000-Finest.

Number 4 through #2 might be useful for cleaning corrosion or stripping paint. 0 and 00 are usually good for removing smoke residue from unfinished drawer interiors or general purpose cleaning. 000 and 0000 are used with waxes and polishes to impart a high sheen. Beyond that we get into the realm of wet-dry sanding sheets.

Martin L. King, CR, ASA, is an RIA technical advisor.

Marketing Savvy
When it comes to marketing, it’s consistency that counts. Here are some practical ways to maximize your marketing message:

  • Develop a brochure of services
  • Take your business cards out of the box and pass them out. Give prospects two at a time – one to keep and one to pass along.
  • Print a slogan or one-sentence description of your business on your letterhead, fax cover sheets and invoices.
  • Create a signature file for all of your e-mail messages. It should include your contact information, website address and key facts about the company to encourage the reader to contact you.
  • Include testimonials from customers in your literature and on your website.
  • For a higher opening ratio, inkjet address names directly onto envelopes containing marketing information instead of using labels.
  • Offer a free service or special discount in your direct response pieces.
Source: U.S. Small Business Administration
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Product Spotlight

Here’s your last chance to purchase products at these prices. These and other RIA products can be found at http://www.RIA.org/resourcelibrary/marmaterials.cfm.


E-Z Answer Guide
This compact flipchart provides spot and stain removal guidelines for 38 common spills, including various foods, drinks and household products. Your employees can easily provide customers with step-by-step stain removal solutions and techniques for spills on carpet, upholstery and drapery fabrics.

Members: $35 each
Non-members: $55 each
Call (443) 878-1000 for pricing on larger quantities

Ready Reference Upholstery Cleaning Guide
A convenient, portable tool for professional cleaners. The flipchart format contains over 35 fabric swatches with specific information on identifying and cleaning a wide variety of upholstery fabrics. Bound in a sturdy, vinyl binder, it serves as a practical tool for everyone involved in the cleaning operation of your business.

Members: $125 each
Nonmembers: $155 each

Ready Reference Drapery Cleaning Guide
A convenient guide for professionals, this portable flipchart provides over 30 fabric swatches, along with information on identifying and cleaning a wide range of drapery and lining fabrics. This guide will further expand your knowledge of drapery cleaning and enhance your cleaning skills.

Members: $125 each
Nonmembers: $155 each

Ready Reference Carpet Care Guide
Detailed illustrations, some sample swatches and concise text explain many facets of the fibers and constructions found in modern floor coverings. This handy flipchart allows you to better select the most efficient methods for carpet and rug maintenance and cleaning. Bound in a vinyl binder, it is convenient for on-the-job reference and a useful training aid.

Members: $125 each
Nonmembers: $155 each

Carpet Swatch Set
This reference set contains a wealth of information as well as visual elements, which help you identify various carpet constructions. The Carpet Swatch Set has 20 samples exhibiting major elements of carpet construction, texture, style, face and backing fiber, and surface coloration.

Members: $100 each — Carpet Swatch Set & Ready Reference Carpet Care Guide: $190
Nonmembers: $150 each — Carpet Swatch Set & Ready Reference Carpet Care Guide: $280

Looking for something in particular? Then visit http://www.RIA.org/resourcelibrary/marmaterials.cfm.
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On Press Now

Here’s what’s on press for the October issue of Cleaning & Restoration

How Science Fiction Resulted in Better Carpet Extractors
By Robert Kravitz

It began with a fascination with Buck Rogers, but for Lloyd Starks of Dalton, Ga., his interests have led him to design technology that is used not only by NASA, but also by the carpet cleaning industry as well. Find out what XRF technology is and how it can benefit your business.

pH and Alkalinity – Kemistry Kan be Kool
By Duncan Bennett

While chemistry may not have been the highlight of your high school years, it does play an important role in the carpet cleaning industry. Put aside your fear of science and step back into the classroom to learn what potential hydrogen, acids and alkalis really mean.

The Fluorochemical Dilemma: What the PFOS/PFOA Fuss is all About
By Aziz Ullah, Ph.D., MBA

Perfluorooctane sulfonate (PFOS) and related perfluoronated compounds (PFHS, PFBS, PFOA) have received world-wide attention in the last three years. These compounds repel water and oil, and reduce surface tension and are used in many consumer products. What should carpet cleaners know about these compounds and how can they educate their customers?

Differential (Negative) Pressure
By Neil McManus, CIH, ROH, CSP

Enclosures and the use of exhaust systems are widely applied strategies for containment during building restoration. The concept involves the use of temporary structures, usually constructed from sheet poly, and one or more negative air movers located inside. See how one company created a unique containment system for a school gymnasium.

Can Ethics Pay?
By Keith E. Desserich

From free lunches to elaborate golf outings, the “perks” of doing business with some companies may seem endless. But is that the best way to build your business? As new ethics regulations become a part of most insurance company’s employee handbooks, there may be better ways to approach your insurance accounts while preserving your ethical reputation.

Columns

Commentary
Anniversaries

Technical Topics
That’s My Color? Part 1 – Yes it Does Match, it Just Looks Different!

Restoration Corner
When Persuasion Fails: Appraisal

Environmental Matters
States Define Methamphetamine Cleanup Operations

Legal Briefs
Supreme Court Expands Definition of Actionable “Retaliation” in the Workplace

Marketing Notes
Branding: Mask or Reality?

Business Briefs
Why are You Doing Work Without Getting 10 & 10?

Not a subscriber? Then visit http://www.RIA.org/buyersguide/index.cfm.
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INDUSTRY NEWS

"Radiant Heating: The Invisible Profit Maker"
Floor Covering News (09/11/06) Vol. 21, No. 13, P. 14; Iannaco, Louis

Remodelers and other contractors are eager to offer radiant heating or electric floor systems because they are profitable, and satisfied homeowners help generate business through referrals. There are several types of heating systems used under natural stone or tile, and salespeople need to determine whether the client wants to heat the floors or a particular space. Customers may also be concerned about operational costs, but Kevin McElroy of NuHeat notes that electric floors consume the same amount of energy as light bulbs. Additionally, salespeople should assure customers that many of the systems come with programmable thermostats so the floors do not get too hot. The cost of radiant heating systems range from $300 to $2,500, depending on the size of the room.
(Web Link)
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"Indoor Air Quality Improves With Modern HVAC Systems"
Austin Business Journal (09/07/06) Beyer, Pat

Indoor air quality in the home and office has been pushed to the forefront in recent years due to concerns about mold, asthma, and allergies. Heating, ventilation, and air-conditioning (HVAC) companies can take air samples and formulate a plan to minimize indoor pollutants, which include mold, dust mites, secondhand smoke, and nitrogen dioxide from fuel-burning appliances. HVAC systems need to be properly maintained, and air-conditioning filters need to be changed regularly. Home and business owners should also consider High Efficiency Particle Arrest (HEPA) filters and more sophisticated HVAC systems that use ionizers or ultraviolet light to remove chemicals and destroy micro-organisms.
(Web Link)
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"Red Tape Slows Katrina Clean-Up"
MSNBC (09/05/06) Cohn, Scott

Subcontractors involved in cleaning up from Hurricane Katrina say they have not received payment for their work. The money subcontractors are supposed to receive from the Army Corp of Engineers must go through several other contractors first. Florida-based subcontractor Rob Willis is going home after working in New Orleans for eight months. Willis is contracted to receive $13 per yard for debris removal, but he only gets about $4 per yard. Sen. Susan Collins, who heads the Homeland Security Committee, has penned legislation that would require contractors to rely less on subcontractors and handle more work themselves.
(Web Link)
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"The Benefits of Green Carpeting, in Any Color"
Seattle Times (09/02/06) P. I12; Watson, Tom

Research indicates that carpets can contribute to poor indoor air quality in that most are made from petroleum-based fibers and use backing, adhesives, and pads comprising volatile organic compounds (VOCs) and other chemicals. Consumers can reduce the level of chemicals released into their homes by requesting that carpets be aired out 72 hours prior to installation. They can also look for products labeled green by the Carpet and Rug Institute, though there is no guarantee that such carpets are completely safe. While more expensive at upwards of $76 per square yard, consumers might want to opt for carpets made of wool. Other options include carpet tiles, which can be replaced in pieces, or polyester carpets made from recycled plastic soda bottles. Finally, consumers would be wise to keep carpets out of laundry rooms, bathrooms, kitchens, and other mold-prone rooms.
(Web Link)
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"EcoWellness: Mold a Mushrooming Problem?"
United Press International (08/30/06) Dell'Amore, Christine

It is believed that dust and mold are responsible for the upper respiratory problems plaguing many survivors of Hurricane Katrina. Mold is being discovered in a growing number of structures across the country. According to RTK Environmental Group certified indoor air quality manager Ron Gallo, "(Katrina) is definitely an extreme example of what we're finding everywhere else." Joe Ponessa of Rutgers Cooperative Extension says people with weakened immune systems or those exposed to moldy buildings for a prolonged period of time are more likely to become sick. Many of the symptoms are similar to colds and allergies, but Dr. Jonathan Bernstein of the University of Cincinnati says an indoor pollutant is probably responsible if the symptoms go away when the person leaves the building. Rather than try to wash mold off the walls, owners of flood-ravaged homes in New Orleans should replace them altogether.
(Web Link)
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"Hurricane Liddy Stalls Over D.C."
Crain's Chicago Business (09/04/06) Vol. 29, No. 36, P. 1; Merrion, Paul

A House bill creating a backstop for natural disasters, or reinsurance fund, has not garnered as much support as Allstate Chief Executive Edward Liddy had hoped. Allstate has campaigned for the bill's passage, which it claims would reduce reinsurance costs, but other insurers have contended that reducing homeowners' premiums through the reinsurance program could give many along coastlines a false sense of security. This sense of security could then incite them to further buildup property along the coastlines, and when disaster struck, economies would be crippled. Moreover, other insurance companies have stated that a national fund will not be any more cost-effective than private reinsurance. Also critics question Allstate's motives given that the firm has remained profitable in spite of its hefty 2005 hurricane losses.
(Web Link)
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"The Olefin Cleaning Challenge"
Cleaning & Maintenance Management (08/06) Cross, Jeff

Olefin carpets should not be installed in kitchens and other areas where they are likely to come into contact with oil, which complicates the cleaning process. Cleaners should use olefin-specific preconditioners to remove the oil. Rather than use a standard bleach to eliminate oil tracking, cleaners should apply liquid peroxide or sodium percarbonate. Olefin fibers can stand up to nearly any chemical. This fact, coupled with its water-resistance, makes such carpets ideal for use near pools and laundry rooms.
(Web Link)
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"Louisiana Katrina P-C Claims Total $14.5 Billion"
National Underwriter (Property & Casualty - Risk & Benefits Management Edition) (08/28/06)

The Louisiana Department of Insurance reported that property insurers have already paid out $14.5 billion in claims related to Hurricane Katrina, and that figure does not include funds paid out by the National Flood Insurance Program. Over 700,000 claims were filed in the state, and a majority of claims came from Jefferson Parish, which has received about $4.4 billion of the money paid out by insurers. The department reported that multi-peril and commercial claims payments were the highest, averaging a little over $85,000 per claim.
(Web Link)
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"Environmental Liability"
Rough Notes (08/06) Vol. 149, No. 8, P. 72; Pillsbury, Dennis H.

The environmental liability insurance market is still spooked by hefty asbestos and Superfund losses, and Zurich North America Commercial points out that oftentimes, the object feared most, is not the object that ends up causing the insurer trouble. For example, Zurich insured an asbestos removal contractor, and though no claims were filed in relation to asbestos exposure, the carrier ended up paying for mold claims. Insurers note that not only are environmental disasters a worry, but so too are past owner claims, and many businesses entering a particular community have to be concerned because their loans are held by banks. However, the environmental insurance market has growth potential given the brownfields movement in which businesses buy lands and clean them up for future use. Meanwhile, mold issues are management issues, according to Zurich, and businesses have to understand what contaminations can be cleaned up and which will require the business to be torn down and rebuilt. Experts note that changes are on the horizon for the environmental liability sector as FIN 47 is implemented, which requires firms to show estimated future environmental liabilities on their balance sheets.
(Web Link)
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"Flood Program Approved for Overhaul"
Claims (08/06) Vol. 54, No. 8,

The House recently approved legislation to revamp the National Flood Insurance Program. The amount the Federal Emergency Management Agency can borrow from the Treasury to pay claims and program expenses was increased 20 percent to $25 billion under the Flood Insurance Reform and Modernization Act of 2006. Additionally, FEMA must phase in flood insurance premiums for commercial properties and vacation homes. The legislation also hikes the cap on yearly premium increases to 15 percent and gives FEMA the power to add new coverage types and boost coverage limits.
(Web Link)
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"The Evaporation Calculation"
Cleanfax (08/06) Reets, Jeremy

Water damage restoration experts must take evaporation into consideration in their line of work. They must know the air temperature, the relative humidity, and the wet-surface temperature in order to calculate evaporation potential and formulate an equipment plan. Varying airspeeds make it impossible to precisely figure the rate of evaporation. Evaporation occurs more quickly when surface vapor pressure is high and air vapor pressure is low. Cleaners need to heat the wet surface in order to boost vapor pressure.
(Web Link)
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"La. Supreme Court Upholds Katrina, Rita Insurance Claims Period"
USA Today (08/25/06)

The Louisiana Supreme Court ruled that two laws giving policyholders a longer claims filing period as constitutional. Under the legislation, policyholders will have more time to sue their insurance carriers or file claims over damages related to Hurricanes Katrina and Rita. Allstate Insurance and others contended that the laws sent the wrong message to the business community about the role of state governments in business markets. The insurer noted that the legislation could leave businesses open to other liabilities if state governments were allowed to interfere in business contracts at will, which could ultimately hinder business growth in the region. The court ruled that the changes made to the insurance contracts were not significant enough to satisfy the industry's claims that the state was interfering with established contracts and the operations of the industry. In fact, the court ruled that the minor changes rightfully improved the public welfare after a devastating catastrophe.
(Web Link)
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"Old Urine Stain May Be Job For A Professional"
Chicago Tribune (08/20/06) Breckenridge, Mary Beth

The best way to remove a urine stain is to have the fabric removed and taken to a dry cleaner by an upholsterer, says Association of Specialists in Cleaning & Restoration technical adviser A. Martin King. Another option is to hire a professional upholstery cleaner to do the job. King recommends using white vinegar, ammonia, and a sponge as a good do-it-yourself method, but he warns against using ammonia on wool. If the stain persists, King suggests using hydrogen peroxide to bleach it, then touch up the spot with fabric markers.
(Web Link)
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"Today's Adhesives Developed for New Flooring Types"
Floor Covering News (08/14/06) Vol. 21, No. 11, P. 1; Iannaco, Louis

Wally Giambastiani of ParaChem says there are numerous environmentally-friendly flooring products and adhesives presently on the market. "The environmental changes have caused some major reformulations to take out all the hazardous solvents and other chemicals that were part of the formula," says Giambastiani. There are different types of adhesives for different types of floors, explains DriTac marketing manager John Lio, whose company manufactures pressure sensitive, polymeric resin, moisture-cure urethane, and "green" wood flooring adhesives. When a number of adhesives would work with a particular flooring material, W.F. Taylor Co. President and CEO Jack Raidy Jr. says ease-of-use, safety, and cost should be taken into account. "The day of the 'multipurpose adhesive' has long since gone," according to Advanced Adhesive Technology President Benny Wood.
(Web Link)
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"Mold Myth: Old Sites Get Rap, But New Buildings Also Have Risk"
Business Journal of the Greater Triad Area (08/14/06) Chavers, Mikel

Mold continues to be viewed as more of an issue for older buildings, but it can also pop up in new commercial structures. Water intrusion is the cause of most mold infestations, resulting from problems with the ventilation system, roof or plumbing leaks, or the use of wet materials during the construction process. According to Servpro of Greensboro North President Bret Holcomb, builders are paying more attention to mold due to concerns about million-dollar lawsuits. To safeguard against mold, experts recommend that indoor humidity be kept in the 30- to 60-percent range, wet building materials be dried out, and leaks be repaired right away. A growing number of companies are turning to mold prevention specialists which offer anti-microbial protective coatings and other such products.
(Web Link)
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"EPA to Expand Energy Star for Builders to Improve Indoor Air Quality"
Clean Air Report (08/10/2006) Vol. 17, No. 16,

A pilot program to add indoor air quality ratings to its Energy Star program has been launched in Denver by the Environmental Protection Agency. Over 70 home design and construction features have been tacked onto the existing program, but the list could be shortened as a result of the pilot project. The first indoor air quality certifications will be handed out over the next few months, and another test program could be undertaken in California.
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"Fire? Water Damage? No Problem"
Richmond Times-Dispatch (VA) (08/07/06) P. F7; Childers, Doug

Rob White, president of the Richmond, Va.-based Rainbow International Restoration and Cleaning franchise, says his company aims to minimize damage caused by water, smoke, and fire. Much of the work he performs involves fixing leaky or broken pipes and drying things out to prevent mold. White undertook several projects in New Orleans following Hurricane Katrina. "Our services save insurance companies money in the long run because the home or business doesn't have long-term damage," he explains. "It maintains the integrity of the building." Referrals from insurance companies, plumbers, and contractors account for much of the company's business. Rainbow charges upwards of $2,000 to repair water damage and $10,000 to clean up after fires, with most of the costs covered by insurance.
(Web Link)
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"Without a Trace"
Houston Press (08/03/06) Plocek, Keith

Death cleaners or trauma cleanup services have a morbid and messy job that even morticians and coroners will not do. These professionals must wear latex gloves and hazmat suits, use biohazard tape to cordon off contaminated areas, and employ an eclectic set of disinfectants and atomizers. They must contend with the bodily fluids that are expelled after death, as well as flies and the micro-organisms that are released when bodies decompose. Screws, nails, and other debris can also be a problem when saturated items are improperly thrown out. Experts note that linoleum, wood, Sheetrock, metal, plastic, and other surfaces must be cleaned differently. Additionally, these professionals have to be blood-borne-pathogen certified in order to clean up bodily fluids, making them better equipped than families, landlords, and hotel housekeepers to clean up crime or trauma scenes. Cleaners in Texas are concerned that a lack of state regulations regarding biohazard cleanup could lead to the spread of disease. According to Michael Tillman of Irving-based Amdecon, "I can take a mattress that's totally saturated in blood and set it out on the curb for trash pickup, and it's perfectly legal."
(Web Link)
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Masthead photos courtesy of VanDam & Krusinga and Insurance Restoration Services.

September 2006


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Upcoming RIA Events

Mark these dates on
your calendar today!

Sept. 27-29
Mold Remediation
Tech Course
Orange, CA

October 12-14
Oriental & Specialty Rug Seminar
Secaucus, NJ
October 19-20
Commercial HVAC Cleaning Technician
Houston, TX

November 1
Environmental Conference & Exhibition
Denver, CO

November 1-4
Restoration Conference & Exhibition
Weathering the Storm 2: Survival, Prosperity
& Market Leadership
Denver, CO

November 13-16
Certified Restoration Technician Course
Stowe Township, PA
CR Continuing Education Course
Washington, D.C.

November 14-16
Certified Mold Professional
Kalamazoo, MI

To register, visit




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RIA NewsBreak is an executive summary of noteworthy articles pertaining to the cleaning and restoration industry distributed monthly to the RIA membership. Our editorial staff monitors nearly 7,000 newspapers, business publications, Web sites, national and international wire services, and other periodicals and summarizes significant articles into an easy-to-read summary.

NewsBreak is another valuable service of RIA International.

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